The Hampton Roads Community Action Program Responds to COVID-19 Pandemic

Many of our programs could not survive without the generous donations of people like you. Your donation goes directly back into the Hampton Roads community, helping individuals attain self-sufficiency and breaking the destructive cycle of poverty.

The Hampton Roads Community Action Program (HRCAP) recently announced updates regarding the services available for the community amid the COVID-19 pandemic. HRCAP is committed to the health and safety of students, customers, and staff, and will continue to modify agency services and work hours as the pandemic evolves. Among the updated services provided are:

  • Head Start Virtual Services – Head Start offices are open by appointment only. Preschool services will begin virtually on September 8, 2020. Online applications are accepted or see flyer below for locations to pick up an application package. Head Start services are provided in Hampton, Newport News, Chesapeake, Portsmouth, and Norfolk. Early Head Start services are only available in Southeast Newport News. Click on the Early Head Start or the Head Start flyer for more information on eligibility requirements. Click on ONLINEAPPLICATION to apply. If you already submitted a paper application for the 2020-2021 program year, you DO NOT need to reapply. For general information/questions, email headstart@hrcapinc.org.
  • VITA Tax Preparation Services – All FACES (Families Achieving Community Economic Stability) Coalition) VITA (Volunteer Income Tax Assistance) Tax Preparation sites are closed but providing restricted services through drop-offs or by phone. Tax preparers can be contacted via telephone. Clients can also Free File taxes by visiting IRS.gov/FreeFile to prepare and file their federal individual income tax return for free using tax-preparation-and-filing software.
  • Housing Counseling – The Housing Counseling office is closed to the public. Housing Counseling will still be provided to those in need via telephone. To speak to a housing counselor, please call 757-643-4086 Option “1”.
HRCAP serves residents living in Chesapeake, Norfolk, Portsmouth, Suffolk, Virginia Beach, Hampton, and Newport News through housing services, career services, financial literacy services, youth services, and emergency services.

Services are modified as of March 20, 2020. For a complete list of updated services and contact information, call our administrative offices at 757-247-0379 Option “O” or visit hrcapinc.org.

The HRCAP corporate office will be closed to the public until further notice; essential services still being provided.

The Hampton Roads Community Action Program (HRCAP) is committed to the health and safety of our students, customers, and staff. Our agency will continue to modify agency services, work hours as the pandemic evolves. Changes will be communicated via social media, 2-1-1- VIRGINIA, and our website.

We are encouraging individuals and families in need of community services to visit: www.commonhelp.virginia.gov

Below you will find updates to our programs and services. If you have any questions, please contact our administrative offices Monday – Friday 10 a.m. – 2 p.m. at 757-247-0379 option 0.

The 2020 Community Builders Awards has been postponed until further notice.

(Housing and Financial Literacy Services provided to residents living in Chesapeake, Norfolk, Portsmouth, Suffolk, Virginia Beach, Hampton, and Newport News)

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 8 a.m. – 5 p.m.
Contact Info: 757-643-4086 option 1

Response Time: Emergencies – One (1) Business Day and all others within Two (2) business day

Housing Counseling: Requests for Foreclosure Prevention services will be taken by phone. Documents must be returned via email or fax by the deadline provided. Once a completed application has been received, a telephone consult will be scheduled for the client by the Counselor/Case Manager. The number to call is 757-643-4086 Option 1.

Emergency Assistance (Emergency Services provided only to Hampton and Newport News, VA residents): Requests for rent and utility assistance through our Emergency Services program will be taken by phone on Wednesday’s between 10 a.m. – 12 p.m. Once a completed application has been received, a telephone consult will be scheduled for the client by the Counselor/Case Manager. The number to call is 757-643-4086 Option 1.

Newport News Human Rights Commission: Complainants are directed to call 757-643-4086 Option 1. All complaints will be taken over the phone. Once a written complaint has been received, a telephone consult will be scheduled for the client by the Counselor.

Staff may make arrangements with customers for picking up or dropping off paperwork through the glass doors located at the Clark Center entrance. A drop-off box will be positioned in the designated area. Pick-up and/or drop-off must be coordinated with a staff member. Unscheduled pick-ups or drop-offs will not be accepted at this time.

PSA: The Supreme Court of Virginia issued an order on March 17th declaring a judicial emergency in the face of the COVID-19 pandemic. The order suspended all non-essential and non-emergency court proceedings for 21 days — including evictions, according to a news release from the Office of the Attorney General.

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 8 a.m. – 5 p.m.
Staff POC and Temporary Contact Info: Ms. Dickerson, Senior Supervisor, 757-310-6486.

Response Time: Emergencies – One (1) Business Day and all others within Two (2) business days

Special Note: Family Services staff will maintain contact with customers via phone calls, text messages or emails. Face-to-face appointments will not be scheduled until further notice. Staff may make arrangements for dropping off paperwork through the Plexiglas window slot located in the facilities maintenance (brick building) office if necessary. Unscheduled pick-ups or drop-offs will not be accepted at this time.

Mobile WiFi Services – (Employment Services)

Location: Lift and Connect EnVision Center, 618 18th Street, Newport News, VA 23607

Hours: Monday – Friday 10 a.m. – 3 p.m.
By Appointment Only:  Call 757-310-6486 to schedule an appointment.


Special Note: Workforce Development staff will be onsite to provide resume development and job placement services.

Navigating Wealth – (Serving Newport News residents)

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 8 a.m. – 5 p.m.
Staff POC and Temporary Contact Info: Larica Kintchen, Workforce Development Program Coordinator, 757-268-2881.

Response Time: Please leave a message and allow 24-48 hours to receive a return call.

Special Note: Workforce Development will continue to assistant with development and job placement. Staff can complete all assessments via phone and video conference. All documents should be mailed to HRCAP Administrative Offices, Attn: Workforce Development, 2410 Wickham Avenue, Newport News, VA 23607.

  1. STEP – (Serving Newport News residents)

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 8 a.m. -5 p.m.
Staff POC and Temporary Contact Info: Jamica Baker, Lead Job Coach, 757-270-1730.

Response Time: Please leave a message and allow 24-48 hours to receive a return call.

Special Note:
STEP will provide job placements and resume development during this time. Staff can complete all assessments via phone and video conference. All documents should be mailed to HRCAP Administrative Offices, Attn: Workforce Development, 2410 Wickham Avenue, Newport News, VA 23607.

Applications for STEP can be found at: https://hrcapinc.org/directory/listing/step/

All FACES VITA Tax Preparation sites have suspended services until further notice except the following:

  • Six House Inc.
    2003 Kecoughtan Road Hampton, VA 23661
    Service Hours:
    Tuesday – 11:30 a.m. – 3:30 p.m.
    Thursday – 11:30 a.m. – 3:30 p.m.
    Open from February 11 – April 9
    By appointment only. Please call 757-244-6100.
  • Veteran’s Free Tax Services
    1123 Driver Pointe Court Suffolk, VA 23435
    Service Hours:
    Tuesday – 9 a.m. – 4 p.m.
    Thursday – 9 a.m. – 4 p.m.
    Open from February 10 – April 17
    By appointment only. Please call 336-708-2682.
  • Both sites are providing restricted services through drop-offs or by phone.
  • Clients can visit IRS.gov/FreeFile to prepare and file their federal individual income tax return for free using tax preparation and filing software.
Customers can contact the Project Coordinator, Monique Moore at 757-593-8398. Hours of Operation: Monday – Friday 8 a.m. – 5 p.m. Please allow 24-48 hours to receive a returned call.

Head Start Education Services

Head Start Virtual Services – Head Start offices are open by appointment only. Preschool services will begin virtually on September 8, 2020. Online applications are accepted or see flyer below for locations to pick up an application package. Head Start services are provided in Hampton, Newport News, Chesapeake, Portsmouth, and Norfolk. Early Head Startservices are only available in Southeast Newport News. Click on the Early Head Start or the Head Start flyer for more information on eligibility requirements. Click on ONLINE APPLICATION to apply. If you already submitted a paper application for the 2020-2021 program year, you DO NOT need to reapply. For general information/questions, email headstart@hrcapinc.org.

Clean Comfort –Outdoor shower, laundry drop off, hygiene and clothing distribution for homeless individuals and families provided at the Four Oaks Day Services Center, 7401 Warwick Blvd, Newport News, VA 23607,  on Wednesdays and Fridays from 8:30 am – 11:30 am. Call 757-926-8643 or 757-214-4843.

Domestic Violence – Services available Monday – Friday by appointment only, call 757-506-4892.

Granting Freedom – Services available Monday – Friday by appointment only, call 757-247-0379 ext. 332, or 757-592-0226.

Support Services for Veteran Families (SSVF) – Services available Monday – Friday by appointment only, call 757-247-0379 ext. 316 or 757-707-5167.

VA CARES – Services available Monday – Friday by appointment only, call 757-245-2103 or 757-284-7416.