The Hampton Roads Community Action Program Responds to COVID-19 Pandemic

Many of our programs could not survive without the generous donations of people like you. Your donation goes directly back into the Hampton Roads community, helping individuals attain self-sufficiency and breaking the destructive cycle of poverty.
The Hampton Roads Community Action Program (HRCAP) recently announced updates regarding the services available for the community amid the COVID-19 pandemic. HRCAP is committed to the health and safety of students, customers, and staff, and will continue to modify agency services and work hours as the pandemic evolves. Among the updated services provided are:
  • Head Start Education Services – The Head Start offices are closed. Educational Materials are available online via the HRCAP Facebook page and website. Family Advocates and Health Managers will connect with families for support and resource sharing. Program directors will be available via telephone. For general information/questions, contact headstart@hrcapinc.org. Click the link below for the appropriate educational package:
  • VITA Tax Preparation Services – All FACES (Families Achieving Community Economic Stability) Coalition) VITA (Volunteer Income Tax Assistance) Tax Preparation sites are closed but providing restricted services through drop-offs or by phone. Tax preparers can be contacted via telephone. Clients can also Free File taxes by visiting IRS.gov/FreeFile to prepare and file their federal individual income tax return for free using tax-preparation-and-filing software.
  • Housing Counseling – The Housing Counseling office is closed to the public. Housing Counseling will still be provided to those in need via telephone. To speak to a housing counselor, please call 757-643-4086 Option “1”.
HRCAP serves residents living in Chesapeake, Norfolk, Portsmouth, Suffolk, Virginia Beach, Hampton, and Newport News through housing services, career services, financial literacy services, youth services, and emergency services.

Services are modified as of March 20, 2020. For a complete list of updated services and contact information, call our administrative offices at 757-247-0379 Option “O” or visit hrcapinc.org.

The HRCAP corporate office will be closed to the public and to staff until Sunday, April 12, 2020.

About Hampton Roads Community Action Program

Hampton Roads Community Action Program (HRCAP) is a nonprofit community action agency that has been serving residents of southeastern Virginia for over 50 years. HRCAP is a regional organization – committed to improving the quality of life through programs in education, training, work experience, emergency services, housing counseling, and many other proven strategies. For more information, please visit hrcapinc.org.

The Hampton Roads Community Action Program (HRCAP) is committed to the health and safety of our students, customers, and staff. Our agency will continue to modify agency services, work hours as the pandemic evolves. Changes will be communicated via social media, 2-1-1- VIRGINIA, and our website.

We are encouraging individuals and families in need of community services to visit: www.commonhelp.virginia.gov

Below you will find updates to our programs and services. If you have any questions, please contact our administrative offices Monday – Friday 10 a.m. – 2 p.m. at 757-247-0379 option 0.

The 2020 Community Builders Awards has been postponed until further notice.

(Housing and Financial Literacy Services provided to residents living in Chesapeake, Norfolk, Portsmouth, Suffolk, Virginia Beach, Hampton, and Newport News)

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 8 a.m. – 5 p.m.
Contact Info: 757-643-4086 option 1

Response Time: Emergencies – One (1) Business Day and all others within Two (2) business day

Housing Counseling: Requests for Foreclosure Prevention services will be taken by phone. Documents must be returned via email or fax by the deadline provided. Once a completed application has been received, a telephone consult will be scheduled for the client by the Counselor/Case Manager. The number to call is 757-643-4086 Option 1.

Emergency Assistance (Emergency Services provided only to Hampton and Newport News, VA residents): Requests for rent and utility assistance through our Emergency Services program will be taken by phone on Wednesday’s between 10 a.m. – 12 p.m. Once a completed application has been received, a telephone consult will be scheduled for the client by the Counselor/Case Manager. The number to call is 757-643-4086 Option 1.

Newport News Human Rights Commission: Complainants are directed to call 757-643-4086 Option 1. All complaints will be taken over the phone. Once a written complaint has been received, a telephone consult will be scheduled for the client by the Counselor.

Staff may make arrangements with customers for picking up or dropping off paperwork through the glass doors located at the Clark Center entrance. A drop-off box will be positioned in the designated area. Pick-up and/or drop-off must be coordinated with a staff member. Unscheduled pick-ups or drop-offs will not be accepted at this time.

PSA: The Supreme Court of Virginia issued an order on March 17th declaring a judicial emergency in the face of the COVID-19 pandemic. The order suspended all non-essential and non-emergency court proceedings for 21 days — including evictions, according to a news release from the Office of the Attorney General.

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 8 a.m. – 5 p.m.
Staff POC and Temporary Contact Info: Ms. Dickerson, Senior Supervisor, 757-310-6486.

Response Time: Emergencies – One (1) Business Day and all others within Two (2) business days

Special Note: Family Services staff will maintain contact with customers via phone calls, text messages or emails. Face-to-face appointments will not be scheduled until further notice. Staff may make arrangements for dropping off paperwork through the Plexiglas window slot located in the facilities maintenance (brick building) office if necessary. Unscheduled pick-ups or drop-offs will not be accepted at this time.

Mobile WiFi Services – (Employment Services)

Location: Lift and Connect EnVision Center, 618 18th Street, Newport News, VA 23607

Hours: Monday – Friday 10 a.m. – 3 p.m.
By Appointment Only:  Call 757-310-6486 to schedule an appointment.

Special Note: Workforce Development staff will be onsite to provide resume development and job placement services.

Navigating Wealth – (Serving Newport News residents)

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 8 a.m. – 5 p.m.
Staff POC and Temporary Contact Info: Larica Kintchen, Workforce Development Program Coordinator, 757-268-2881.

Response Time: Please leave a message and allow 24-48 hours to receive a return call.

Special Note: Workforce Development will continue to assistant with development and job placement. Staff can complete all assessments via phone and video conference. All documents should be mailed to HRCAP Administrative Offices, Attn: Workforce Development, 2410 Wickham Avenue, Newport News, VA 23607.

  1. STEP – (Serving Newport News residents)

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 8 a.m. -5 p.m.
Staff POC and Temporary Contact Info: Cynthia Randall, Programs Operations Manager, 757-298-8539, or Jamica Baker, Lead Job Coach, 757-270-1730.

Response Time: Please leave a message and allow 24-48 hours to receive a return call.

Special Note:
STEP will provide job placements and resume development during this time. Staff can complete all assessments via phone and video conference. All documents should be mailed to HRCAP Administrative Offices, Attn: Workforce Development, 2410 Wickham Avenue, Newport News, VA 23607.

Applications for STEP can be found at: https://hrcapinc.org/directory/listing/step/

All FACES VITA Tax Preparation sites have suspended services until further notice except the following:

  • Six House Inc.
    2003 Kecoughtan Road Hampton, VA 23661
    Service Hours:
    Tuesday – 11:30 a.m. – 3:30 p.m.
    Thursday – 11:30 a.m. – 3:30 p.m.
    Open from February 11 – April 9
    By appointment only. Please call 757-244-6100.
  • Veteran’s Free Tax Services
    1123 Driver Pointe Court Suffolk, VA 23435
    Service Hours:
    Tuesday – 9 a.m. – 4 p.m.
    Thursday – 9 a.m. – 4 p.m.
    Open from February 10 – April 17
    By appointment only. Please call 336-708-2682.
  • Both sites are providing restricted services through drop-offs or by phone.
  • Clients can visit IRS.gov/FreeFile to prepare and file their federal individual income tax return for free using tax preparation and filing software.
Customers can contact the Project Coordinator, Monique Moore at 757-593-8398. Hours of Operation: Monday – Friday 8 a.m. – 5 p.m. Please allow 24-48 hours to receive a returned call.

Early Head Start / Head Start
(Serving Chesapeake, Norfolk, Portsmouth, Hampton, and Newport News)

Early Head Start Educational Package HEAD START EDUCATIONAL PACKAGE

OFFICE CLOSED TO PUBLIC

  • Contact: Monday – Friday 8 a.m. – 4 p.m.
    • Program Services – Chanell Paynter @ chanell.paynter@hrcapinc.or – 757-218-6820
    • Program Operations – Earl Walker @ earlwalker@hrcapinc.org – 757-592-7898
    • Program Director – Shikee Franklin@ shikee.franklin@hrcapinc.org – 757-788-4067
    • For general information/questions Email: headstart@hrcapinc.org, response time is within 24-48 business hours.
    • Enrolled families may continue to contact their Family Advocate directly.
  • Educational Materials will be made available online via HRCAP Facebook page and website
  • Family Advocates and Health Managers will be making regular contact with families for support and resource sharing

Hampton Four-Year-Old Pre-K Initiative Program– Aberdeen Elementary

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 10 a.m. – 2 p.m.
Contact Number: 757-247-0379 ext. 327

Parents may reach out to their child’s teachers during the hours of operation.

Project Discovery
(Serving Hampton and Newport News middle and high schools)

OFFICE CLOSED TO PUBLIC

Hours: Monday – Friday 12 p.m. – 4 p.m.
Staff POC and Temporary Contact Info: 757-247-0379 ext. 326, 342, or 306

Special Note: Upcoming services will be provided to our students and parents. Staff are currently developing teleconferences and webinars on preparing for college after COVID-19, and virtual campus tours.

Clean Comfort –Outdoor shower, laundry drop off, hygiene and clothing distribution for homeless individuals and families provided at the Four Oaks Day Services Center, 7401 Warwick Blvd, Newport News, VA 23607,  on Wednesdays and Fridays from 8:30 am – 11:30 am. Call 757-926-8643 or 757-214-4843.

Domestic Violence – Services available Monday – Friday by appointment only, call 757-506-4892.

Granting Freedom – Services available Monday – Friday by appointment only, call 757-247-0379 ext. 332, or 757-592-0226.

Support Services for Veteran Families (SSVF) – Services available Monday – Friday by appointment only, call 757-247-0379 ext. 316 or 757-707-5167.

VA CARES – Services available Monday – Friday by appointment only, call 757-245-2103 or 757-284-7416.